Frequently Asked Questions

What is the best brand?

The best brand is the one that best fits your sleep needs. Mattress Firm carries the best brands so you can compare them side by side before you decide.

How do I know if I need a new mattress?

A mattress is commonly the most overlooked piece of furniture in the home and an important investment. If your mattress is seven to ten years old, it’s time for a new mattress. You shouldn’t feel coils, bumps, dips or sags in your mattress. Sleeping on an uncomfortable sleep set prohibits you from getting the regenerative sleep you need each night.

How long should my new mattress last?

Think of a new mattress as an investment. Recent advances in sleep technology should provide you a decade of support and comfort 

How do I clean my mattress?

Cleaning a mattress is not an easy task. You should never use cleaning products to try and remove a stain; this can cause the different materials and comfort layers to breakdown. The best way keep your mattress clean is to use a mattress protector. A Protect-a-Bed is water proof, dust mite and allergen proof.

Should I replace my box spring also?

It is important to replace your box spring when you purchase a new mattress. A properly supported mattress will give you additional years of use and comfort. The two pieces work together, acting as a unified shock absorber. Also, many mattress warranties require a matching set.

Do you carry specialty sizes?

Mattress Firm can order specialty sizes such as twin XL (39”x80”), California king (72”x84”) and split queen box springs. Ask your sleep expert for more details.

What is a no-flip mattress?

Most major mattress brands are now no-flip mattresses. A one sided mattress gives you better support. Having a comfort layer on both sides of the mattress will actually cause the materials to breakdown at a more rapid pace. You may rotate the mattress, but it is not necessary.

Is a firm mattress the best for me?

Not necessarily. It is important to find a mattress that is both supportive and comfortable to you so you get a good night’s sleep. A mattress with a softer sleeping surface does not mean you are giving up support.

What should I do with my old bedding?

Disposing of an old mattress set can be difficult. That’s why when you purchase our Red Carpet Delivery Service the removal of your old mattress set is included. When setting up your delivery appointment let your sleep expert know that you would like to have your old set removed.

What is your return policy?

Buying a new mattress is a personal purchase and only you can determine what is comfortable, we offer a 90 day comfort guarantee. Please see our comfort guarantee for more details. Not available in TN.