It’s time to get excited that blissful sleep is just around the corner! Your new bed from Mattress Firm will soon arrive at your doorstep which means comfortable nights are ahead. No matter which delivery service you ordered, your new mattress is on its way and while you wait, we have a few tips. Here are some pointers to ensure your Mattress Firm delivery is quick and hassle-free.

What to expect when your mattress is delivered

At Mattress Firm, delivering your new bed to your doorstep is always free, regardless of if you bought the mattress online or in-store. When checking out, you’ll have a few options of how you’d like delivery to work. Here are the options:

• Free Delivery: Want us to deliver your mattress to your doorstep? Our free delivery option brings your new mattress to your front door (or side door or garage). This contactless delivery means we won’t enter your home, but someone 18 years of older will need to be home to sign off on the delivery. 

• Mattress Setup and Haul Away: Getting rid of your old mattress but don’t feel up to hauling it away yourself? With this delivery option, the Mattress Firm delivery team will remove your old bed and box spring. We’ll also haul your new mattress into the room of your choice and get it set up, ready for your first night of great sleep. We’ll also remove the packaging materials so you won’t have to recycle a king-size box. 

• Mattress Setup and Haul Away with an Adjustable Base: Upgrading to an adjustable base? Congratulations on opting for one of the most beneficial sleep experiences! This delivery option includes delivery and setup of your new mattress and adjustable base. We’ll also remove your old mattress and box spring. Our delivery team will go over your adjustable base’s features and remote control, so you can rest assured you’ll have it figured out come bedtime. Mattress Firm Sleep Expert™ Brandon Reyes says this delivery option is ideal if you’re going with an adjustable base since they have a more complex set-up procedure compared to unboxing a mattress.

• Two-Hour Window: Hate waiting on deliveries? You’re in control with this option to tell us which two-hour window works best with your schedule and on which day. We’ll be there to deliver between your desired two-hour window, set up your new mattress and base, and get rid of your old mattress.  

How to prepare for delivery

Before the delivery team arrives, you’ll want to choose a path and clear the way. If you’ve chosen a delivery option that includes mattress setup, we’ll wear foot covering to ensure your floors stay clean. But you’ll want to make sure nothing breakable lies on the delivery path. Reyes says this includes items like vases on hallway tables, lamps, or framed photos along the staircase, for example. Anything that could accidentally get bumped should be safely stored away.

We love pets but for their safety, be sure they are in a secure place during delivery, so that we can hold the door open and travel through your home.

If we’ll be removing your old mattress, remove the sheets and pillows and leave the rest in place. We’ll take care of removal of your old mattress and all of the packaging that comes with your new bed. If you’d rather keep the box and make a magnificent fort, let us know and we’ll leave it behind for you!

The Mattress Firm delivery timeline

We know how much anticipation can bubble up while waiting on delivery, especially something as exciting as a new mattress. Instead of leaving you wondering when it’ll actually arrive, here’s a condensed timeline so you know exactly what to expect:

• Order your new mattress: Decide on your perfect mattress by chatting with a Mattress Firm Sleep Expert and choosing based on your individual sleep preferences. 

• Choose a delivery option: Select which service suits you best, including free doorstep delivery or options that include removal of your old mattress. 

• Check in on your delivery schedule: With the Mattress Firm delivery tracker, you can keep an eye on delivery progress. 

• Expect a text message or a call the day before delivery: We’ll be in touch the day before delivery to give you an estimated two-hour window of delivery time for the following day. 

• We’ll let you know when we'll be arriving soon: On the (exciting!) day, our delivery team will notify you when you’re next on our route. 

• Delivery takes between 15 and 45 minutes: Depending on which delivery option you’ve chosen and the items we’re delivering, expect the two-person delivery team to take between 15 and 45 minutes to get the job done. 

Tips for unboxing with free delivery

Free delivery means we’ll be bringing your mattress to your doorstep. After you sign off on delivery, you’ll be ready to set up your new mattress! We recommend taking your mattress into the bedroom before unboxing. This is especially true if you have a bed-in-a-box. Once you open the box and bag, the mattress will unroll and expand and it’s much easier to move a box around in your home than an entire mattress!

Tips for enjoying your new bed

Now it’s time to get better sleep. For tips on how to break in your new bed, read these tips, or head to Sleep.com for more insights on getting your best rest. Don’t forget to complete your sleep by adding the perfect bedding accessories.

Still have questions? Get in touch with one of our Sleep Experts™.